Eco Glow Cranberry Scrub

Shipping Policy

At ECO Beauty Cosmetics, we strive to provide you with convenient and timely shipping options. Please find our shipping details below:

Shipping in Miami & Broward Areas:

• Weekend Shipping Available: We offer Saturday and Sunday shipping for customers located in Miami and select areas of Broward County.

• Availability: Weekend shipping is subject to availability and must be coordinated in advance during the week. Please contact our customer service team to confirm availability for your specific address.

Shipping to Other Counties & States:

• Standard Shipping: For orders outside of the Miami and Broward areas, we use Post Mail services. Your order will be shipped during normal business days and will arrive according to standard delivery times.

• Delivery Time: Orders shipped via Post Mail generally arrive within 5-7 business days, depending on your location.

Processing Time:

• Orders are typically processed within 1-2 business days, excluding weekends and holidays. Once your order is shipped, you will receive a tracking number to follow your package’s progress.

Note on Shipping Delays:

• Weekends and Holidays: If your order is placed close to a weekend or holiday, please keep in mind that shipping and processing times may be slightly extended.

• External factors such as weather or postal delays may also affect delivery times.

For any questions or to coordinate weekend shipping, feel free to contact our customer service team for assistance.

Return & Exchange Policy

At ECO Beauty Cosmetics, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you're not fully happy with your order, we offer a simple and fair return and exchange policy to ensure a hassle-free experience.

Returns:

• Eligibility for Returns:

  • Returns are accepted within 14 days from the date of delivery.

  • The product must be unused, in original packaging, and in resalable condition.

  • Please note that personal care products, including skincare and haircare items, are non-returnable if opened or used, for hygiene and safety reasons.

• How to Initiate a Return:

  • To start a return, simply contact our customer service team, with your order number and reason for return.

  • We’ll provide you with a return authorization and the details for returning the product.

  • Return shipping costs are non-refundable and are the responsibility of the customer unless the return is due to a defect or error on our part.

• Refunds:

  • Once we receive the returned item and confirm it meets the return conditions, we will process your refund to your original payment method.

  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank.

Exchanges:

• Eligibility for Exchanges:

  • Exchanges are available within 14 days from the date of delivery.

  • The product must be unused, in original packaging, and in resalable condition.

• How to Request an Exchange:

  • To initiate an exchange, please contact our customer service team with your order number and the item you’d like to exchange it for.

  • If the requested item is available, we will ship the exchange to you at no additional cost (excluding shipping fees).

  • If the exchanged item is of higher value, you’ll be required to pay the difference.

• Defective or Incorrect Items:

  • If you receive a defective, damaged, or incorrect item, please notify us within 7 days of receiving the product.

Final Sale Items:

• Items marked as final sale or clearance are non-returnable and non-exchangeable.

Important Notes:

• For hygiene reasons, we cannot accept returns or exchanges on products that have been opened or used (unless the product is defective or damaged upon arrival).

• Please ensure that the return or exchange is initiated within the time frame stated above. We’re happy to help, but we cannot process returns or exchanges outside of this period.

We hope you love your purchase, but if you need any assistance, our customer support team is here to help make your experience as smooth as possible!